overview
business consulting
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customer relationships

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CUSTOMER RELATIONSHIPS

Understanding customers in real-time to drive business agility.



CRM for the People. In driving business agility, success depends on understanding customers in real-time, exceeding their demands for service and delivering value across all touch points.

 

Corporations who align their businesses around their customers across all touch points have a clear advantage over their competitors The new developments in mobile and wireless technologies allow these corporations to get access to information and respond to customers needs from anywhere at any time. 

 

The Itera Consulting Group is committed to delivering rapid, result-oriented CRM initiatives to forward-thinking companies by implementing the next generation of CRM solutions.

Our Capabilities. At Itera Consulting Group, we understand the CRM strategy, processes, brand communication and leading technology, and can help clients understand their customers in the information and knowledge economy. Our Customer Relationships practice includes:
 

·         Creating strategies for understanding customers across multi-channels by combining business knowledge, brand communication and cutting edge technology. 

         

·         Empowering sales people to manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process.

 

·          Ensuring efficient customer service with automated routing, queuing, and escalation of service requests, along with case management, communications tracking, and auto-response e-mail.

 

·          Creating a knowledge base for analytical CRM to understand in depth the customers and their buying and service behaviors

 

·          Configuration of user interfaces and workflow processes, customizing the solution to fit the business and scaling the installation to meet changing needs.

·          Outsourcing the solution to generate greater business improvements.

 

Next Generation. The CRM solutions have, until now, been geared toward large companies with the resources to support large implementation projects.

 

A new generation of CRM technology, like Microsoft CRM, is hitting the market, which is easy to deploy, customize and use, accessible from standard productivity tools like Microsoft Outlook, and seamless integrated with other business applications and partners. This new trend for CRM solutions is also dominated by IBM and Oracle.

 

Build from the ground upon the newest emerging technologies, the next generation CRM solutions offers a flexible service architecture that can be easily integrated with other applications and web-services. The user interface, data schema, and business processes all can be modified using standard tools.

Microsoft CRM and other next generation of CRM solutions are a powerful platform for front end CRM functionality, where the rest of the solutions is either customized for specific situations or connected to a high end CRM solutions like Siebel. 

Contact us. For more information about Itera Consulting Group’s Customer Relationships practice or general inquiries, please contact us.

Read more about the emerging Microsoft CRM solutions.
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